Return Policy

Return Policy

Last Updated: 24-10-2025

Welcome to 369Malls.Com (“we,” “our,” or “us”). We appreciate your business and strive to provide a satisfying shopping experience. This Return Policy outlines our guidelines for returns, exchanges, and refunds when you purchase products from our website www.369Malls.Com (the “Site”). By making a purchase on our Site, you agree to the terms and conditions of this Return Policy.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unopened and Unused: Items must be in their original condition, unused, and with all tags and packaging intact.
  • Within the Return Period: Returns must be initiated within 7 days of receiving the product.

2. Items Excluded from Returns

The following items are not eligible for return:

  • Personalized or Customized Items: Products that have been customized or personalized according to your specifications.
  • Perishable Goods: Items with a limited shelf life or that are easily spoiled.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service:
    • Reach out to our customer service team at customer-service@369Malls.Com to inform us of your intent to return the item.
  2. Provide Information:
    • Include your order number, the item(s) you wish to return, and the reason for the return in your communication.
  3. Wait for Authorization:
    • Wait for our customer service team to authorize your return and provide you with detailed instructions on how to return the item.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refunds and Processing Time

Upon receiving your returned item and verifying its eligibility, we will process your refund. Refunds will be issued to the original method of payment. Please allow [number of days] business days for the refund to be reflected in your account.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

8. Contact Us

If you have any questions about our Return Policy, please contact us at customer-service@369Malls.Com

Effective Date

This Return Policy is effective as of 24-10-2025