FAQ🛒 Frequently Asked Questions – 369Malls.com
Welcome to 369Malls.com! Below are some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact our support team anytime.
1. Do you deliver all over Pakistan?
Yes! We deliver products to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan, and many more.
Our reliable courier partners ensure safe and timely delivery right to your doorstep.
2. What payment methods do you accept?
We currently offer two convenient payment options:
- 💵 Cash on Delivery (COD) – Pay when your order arrives at your doorstep.
- 🏦 Bank Transfer – You can make an advance payment through a local bank transfer.
(After transferring, please share your payment receipt with our team for order confirmation.)
3. How long does delivery take?
Delivery time varies by location:
- Major cities: 2–4 working days
- Other areas: 4–7 working days
We’ll share your tracking number once your order is dispatched so you can monitor the progress easily.
4. Can I return or exchange a product?
Yes, customer satisfaction is our top priority!
You can request a return or exchange within 3 days of receiving your order if:
- The product is damaged, defective, or not as described.
Please note: Items must be unused and in original packaging. Contact our support team to start the return process.
5. How can I contact 369Malls customer support?
You can reach us anytime through:
- 📧 Email: support@369malls.com
- 📞 Phone/WhatsApp: 0313-2981979
- 🌐 Contact Form: Available on our website under the “Contact Us” page
We’re happy to help with any questions, order updates, or product details you need.